Account and data deletion — Club Roulez Électrique

Who is responsible

App: “Club Roulez Électrique” — Operator: Roulez Électrique Inc. — Privacy officer: Sylvain Juteau.

In the mobile app

1. Open the app and sign in to your account.
2. In the “Profile” tab, tap “My data”.
3. At the bottom of the screen, in the deletion area, tap “Delete my account”.
4. Choose your reason for leaving. If you choose “Other”, add a note.
5. Type the word DELETE to confirm, tap the permanent deletion button, then confirm in the dialog that appears.

On the website

1. Sign in (a sign-in link is sent to you by email).
2. Open “My profile”, then “Delete my account”.
3. Choose your reason for leaving. If you choose “Other”, add a note.
4. Type the word DELETE in the confirmation field, click the permanent deletion button, then confirm in the dialog that appears.

Delete my account now

If you are not signed in, you will be asked to sign in first.

When the deletion takes place

Deletion is immediate and free: as soon as you confirm, your account is anonymised and you are signed out. It cannot be undone.

Exception: if the program administrator has turned on the “deletion approved by the ambassador” option (off by default), your request is first sent to your ambassador. Your account is then frozen (your chargers earn no Points) for at most 7 days. The ambassador cannot block the deletion: if they do not answer, the account is erased automatically at the end of those 7 days. During that time you can cancel your request from the “Account deletion pending” page.

If you come back one day: rejoining is a separate, voluntary step that our team handles manually, and a fee of $100 applies at that point. Never for the deletion itself.

You cannot sign in

Write to the privacy officer at [email protected], from the email address linked to your account, stating that you are requesting the deletion of your account. We will answer your request within 30 days at most and confirm the deletion by email.

Data deleted immediately

When the deletion takes place, this data is erased or replaced by an anonymous marker (the account becomes “Compte supprimé”):

• Your name, first name and email address.
• Your phone number, address, city, postal code and geographic coordinates, as well as your secondary addresses.
• Business details (name, registration number, authorised signatory) and your commercial customer type answers.
• The connections to your charger-vendor accounts (Tesla, Wallbox, Sigenergy and others): credentials and tokens are deleted from our systems.
• Your access: sign-in links, mobile app tokens, web sessions, notification tokens (mobile and browser) and voice-assistant access.
• Your preferences and settings (notifications, message signature, shortcuts, marketing consent), your public ambassador profile and its photo.
• Team or ambassador notes written on your account, and the charger shares you had granted.
• Photos attached to your conversations with the team or with other members, and your quote requests sent to installation companies.

These deletions are carried out by an automatic task started when you confirm: they take place within minutes, and at the latest the next day (a daily catch-up run picks them up if needed):

• Your chargers, with their charging sessions, readings and transactions. Exception: if a charger was sold, transferred, used by another owner or is covered by a pending request, it and the other owner’s charging sessions are kept for that owner.
• The IP addresses associated with the charging of your sessions.

Data kept in anonymised form

Some data cannot be deleted because it serves as proof or as an accounting record. It stays attached to the anonymised “Compte supprimé” account, which no longer contains your identity:

• Accounting and payment records: payments, fees, paid charging, charger transfer or reactivation requests, and the reward registers already established (bonuses, promo codes). These registers have no purge date.
• The proof of your policy acceptances and refusals (date, time and IP address). It is never deleted: it is the proof itself.
• The history of your exchanges with support, under the anonymised identity (attached photos are deleted). These threads are kept for 730 days, then deleted with their attachments.
• The charging-irregularity investigation register, a system register with no link to your identity.
• An encrypted, non-reversible fingerprint of your email address (never the address itself), kept to prevent an immediate re-registration with the same address to claim a bonus again. It is deleted every January 1, at the program’s yearly reset.

Retention periods

For the data that remains after deletion, here is for how long:

Learn more

• Privacy policy
• Sub-processors and transfers of information
• All legal documents