Andy Wong

About

⚡🚗 A huge welcome to all new and prospective EV owners joining the group! I’ve been driving electric since 2018, and our home is now a full-EV household running on a Nissan LEAF and a Nissan Ariya. Before joining Club Roulez Électrique, I gained firsthand experience with various home charging rewards programs, giving me a solid understanding of how to get the maximum value out of home charging. My main focus as an ambassador is to support you with your home EV charger setups and keep you updated with the latest news on the Club Roulez Électrique program. Whether you need help selecting a charger, configuring smart Wi-Fi connectivity, troubleshooting an installation, or navigating program incentives, I’m here to guide you through the process. With my background in engineering and IT, years of hands-on EV ownership, and fluency in English and Cantonese (along with a good understanding of Mandarin), I look forward to helping you optimize your charging setup. As your ambassador, I am also happy to share an exclusive Promo Code for purchasing EV home chargers at the Roulez Électrique online store. Feel free to select me as your ambassador! Sincerely, Andy

Expertise

Green cards with a check mark are chargers this member owns.

Member comments

Comments left when evaluating this ambassador, with the score they gave, by members who agreed to have them published here under their initials.

• Rating of 5 out of 5.

  Andy sent detailed instructions on how to setup the charger if I needed any assistance.

• Rating of 5 out of 5.

  Courriel de bienvenue qui a bien expliqué comment le rejoindre

• Rating of 5 out of 5.

  very helpfull with questions. someone to lookup for ev stuff and tech stuff as well! happy charging to all and more rebates:)

• Rating of 5 out of 5.

  Andy has answered all my questions and connected me with the program. Whenever I have messaged him he has responded within the hour.

• Rating of 5 out of 5.

  Oui il repondait a mes questions et me conseillait.Il m'a guidé pour le contact avec Tesla.

• Rating of 5 out of 5.

  Aide suite à difficulté à me connecter à borne tesla

• Rating of 5 out of 5.

  Helpful, Available through FB and messages.

• Rating of 5 out of 5.

  He provided instructions on how to setup the charger.

• Rating of 5 out of 5.

  I got the info I was looking for. Still have to ask a few more questions in the next few days.

• Rating of 5 out of 5.

  Friendly and helpful welcome message

• Rating of 5 out of 5.

  He helped me with a question when charger wasn’t synced

• Rating of 5 out of 5.

  I really didn't use the ambassador. I kind of just figured my way out on my own once the instructions were sent. The instructions that were sent over were really good because I could kind of understand the step-by-step process. I guess from that perspective it was good.

• Rating of 5 out of 5.

  Reminded to take a geolocated photo to complete device registration and account setup.

• Rating of 5 out of 5.

  Email as needed. Not much else to say.

• Rating of 5 out of 5.

  Son message de bienvenue était très clair et bien détaillé. Je n'ai pas eu besoin de le rejoindre personnellement.

• Rating of 5 out of 5.

  Explained how to upload a pic of my charger, very helpful

• Rating of 5 out of 5.

  E-mail, text and phone was very helpful in getting me started and explaining how the system worked.

• Rating of 5 out of 5.

  He has been very helpful and sends reminders for tasks that are time sensitive. Great ambassador

• Rating of 5 out of 5.

  My ambassador was friendly and helpful! They answered my on-boarding questions and have been staying in touch with announcements.

• Rating of 5 out of 5.

  Working with Andy W. as my Club Roulez Électrique Ambassador has been an absolute 5-star experience. From day one, Andy’s complete transparency and proactive approach made a world of difference. Navigating EV charger setups can easily become confusing, but Andy makes the entire process seamless. He is direct and clear about exact requirements—such as wall installation photos and location details—eliminating any guesswork or delays. What I appreciate most is his genuine eagerness to help. He responds promptly, guides you step-by-step with clear communication, and consistently checks in to ensure everything is running smoothly. His customer-first attitude, responsiveness, and total transparency set a benchmark for outstanding service. If you are working with Andy W. You are in the best hands possible. Highly recommended

• Rating of 5 out of 5.

  Let me know to take picture and how to upload it.

• Rating of 4 out of 5.

  I received referral by my friend. All instructions were sent via text.

• Rating of 5 out of 5.

  Je reçois des communications de sa part (courriel et application) lorsque des informations importantes doivent être communiquées.

• Rating of 5 out of 5.

  Advised on needing a photo of charger to claim rebate.

• Rating of 5 out of 5.

  I haven’t needed to reach out to my ambassador, but they have been providing useful information along the way.

• Rating of 5 out of 5.

  Messages in the app and also got an email. Useful tips regarding taking photos. We see how getting rewards will be, may ask for help then if needed. Messages were all clear.

• Rating of 4 out of 5.

  Texted me gave me advice and assurace

• Rating of 5 out of 5.

  He helped me get up and running, he was kind and responsive.

• Rating of 5 out of 5.

  Explain how this program works in a way easier to understand

• Rating of 5 out of 5.

  Par courriel et message toute c'est bien passé

• Rating of 5 out of 5.

  My ambassador helped me get setup via messages through the app

• Rating of 5 out of 5.

  Emailed him few times and respond back quickly and he reached out t to me on about standard practice

• Rating of 5 out of 5.

  By providing email direction and explaining the steps required. Pretty fast for the invitation as well

• Rating of 5 out of 5.

  Andy had a template email that was clear and easy to follow.

• Rating of 5 out of 5.

  Par courriel: configuration borne de recharge

• Rating of 5 out of 5.

  Je n'ai pas eu besoin d'aide. Cependant, les courriels reçu de sa part son professionnels et pertinents.

• Rating of 5 out of 5.

  Andy is very proactive in updating us about the program. I'm very happy with his service.

• Rating of 5 out of 5.

  Answered all my questions and helped me sign up. Thanks !

• Rating of 5 out of 5.

  Il a bien répondu à mes questions dans le clavardage.

• Rating of 5 out of 5.

  Andy m’a bien aidé tant lors de la création de mon compte que pour la compatibilité de ma borne avec le programme

• Rating of 5 out of 5.

  Il.comm7nique qvec nois regulierement

• Rating of 5 out of 5.

  Par texto,il a répondu à mes questions et m’a informé des changements sur le réseau

• Rating of 5 out of 5.

  Provided a discount code got Autel which I used and assisted with the connecting to the Roulez OCPP server.

• Rating of 5 out of 5.

  His welcome message had all the info I needed

• Rating of 5 out of 5.

  J’ai reçu un courriel détaillé et je n’ai pas eu de problème à inscrire ma borne.

• Rating of 5 out of 5.

  I had a very positive overall experience. The ambassador was knowledgeable, patient, and took the time to clearly explain everything about setting up the account and the charging station. Everything went smoothly and I felt well supported throughout the process. Highly recommend!

• Rating of 5 out of 5.

  No issues so far, sent messages making it clear that they are available if required

• Rating of 5 out of 5.

  Seul besoin que j’ai eu concernait le fait d’obtenir un lien d’adhésion car je suis plutôt techno et je me suis connecté facilement au club. Il s’est rendu disponible au besoin pour du soutien en m’informant de sa disponibilité.

• Rating of 5 out of 5.

  Quand je ne trouvais pas comment programmer mes heure de recharge il m’a montré comment faire

• Rating of 5 out of 5.

  Answered questions through the chat app in the Roulez account. Ambassador was quick to respond and clear as well.

• Rating of 5 out of 5.

  Send me helpful tips and setup guides

• Rating of 5 out of 5.

  Referred and guided me through the process promptly.

• Rating of 5 out of 5.

  He sent me a welcome email and then contacted me after a little while when he noticed that I did not hook up my charger. He offered help and when I had a couple questions he was quick to respond.

• Rating of 5 out of 5.

  Disponible immédiatement, informations préparées et bon communicateur!

• Rating of 5 out of 5.

  Have not had to reach out but he communicated regularly through the app providing various updates

• Rating of 5 out of 5.

  Andy was very helpful and available to assist when needed. He proactively reached out several times to offer assistance and was always available to support. I would highly recommend him to anyone looking for an ambassador.

• Rating of 5 out of 5.

  Il m’a contacter par texto pour être sur que tout était fonctionnel de mon coté !

• Rating of 5 out of 5.

  I didn’t need help but he reached out to offer assistance if needed.

• Rating of 5 out of 5.

  Il m’a répondu par la messagerie texto , il m’a aidé avec mon problème de borne qui ne démarrait pas bien 😌

• Rating of 5 out of 5.

  Offered to help if needed. I did not have any issues on my set up.

• Rating of 5 out of 5.

  Procédures très claires, je n’ai pas eu besoin d’assistance. Merci beaucoup!

• Rating of 5 out of 5.

  Il m'a contacté par Message. Il m'a aidé avec ma borne

• Rating of 5 out of 5.

  M’a demandé si j’avais besoin d’aide par message!

• Rating of 5 out of 5.

  Très efficace, il répond à tous mes questions rapidement et avec un professionnalisme irréprochable

• Rating of 5 out of 5.

  Il a communiqué avec moi via l’application pour se présenter (je suis tombé sur son lien par hasard sur Reddit) puis m’a immédiatement proposé de l’aide pour m’accompagner. Il m’a aussi dit que je pouvais communiquer avec lui à tout moment si j’avais des questions. Bref, un service 5 étoiles.

• Rating of 5 out of 5.

  Je n'ai pas eu besoin d'aide, mais il a pris le temps de m'écrire et m'avertir par exemple lors d'une mise à jour qui pourrait faire en sorte de ne pas comptabilisé mes récompenses

• Rating of 5 out of 5.

  Bonne communication et rapide par message pour me permettre t’intégrer le club. Merci

• Rating of 5 out of 5.

  I didn’t need any help, I have no basis to rate him. He seems professional, communicative. Now I’m just filling up this text box to reach 35 characters

• Rating of 5 out of 5.

  Je n’ai pas eu besoin d’aide jusqu’à maintenant mais il m’a envoyé un message pour offrir son aide

• Rating of 5 out of 5.

  Excellent service, merci pour tout!

• Rating of 5 out of 5.

  Il est proactif ,il ma envoyer des explications sans len avoir demander ses assurer que ma borne etais belle et bien connecter

• Rating of 5 out of 5.

  Andy is awesome! He keeps us updated as to what's going on with the app and very knowledgeable of the program!

• Rating of 5 out of 5.

  Andy was very helpful throughout my sign-up experience. He made sure I received the invite and then provided me instructions on how to get my charger (Tesla) hooked up. All the while he was on the road somewhere. He has followed up numerous times to make sure I am getting all the benefits of this program. I would highly recommend Andy to anyone.

• Rating of 5 out of 5.

  Very helpful and informative with this program

• Rating of 5 out of 5.

  Par courriel, tout c’est tres bien passé. Andy a été très rapide a répondre a mes questions

• Rating of 5 out of 5.

  Andy sent me email with every detail to set up the charger and followed up to see if everything is working as expected. He is very helpful and earned five-star from me.

• Rating of 5 out of 5.

  Très facile de s’inscrire et très simple comme processus. Tout est clairement expliquer

• Rating of 5 out of 5.

  Il m’a aidé par courriel pour choisir et configurer ma borne

• Rating of 3 out of 5.

  He set up an English)unofficial Facebook site. Helps a little

• Rating of 5 out of 5.

  Sont liens etait facilement trouvable

• Rating of 5 out of 5.

  Poser question par le courrier de l’app et il m’a répondu par e-mail

• Rating of 5 out of 5.

  Answered my question about the OCPP server and my specific charger over message. Explained very well, and simple to understand.

• Rating of 5 out of 5.

  He provided objective opinion about all EV programs, and recommended this one which suite my need.

• Rating of 5 out of 5.

  Quick email when I joined showing me how to add my Tesla charger.

• Rating of 5 out of 5.

  Mon ambassadeur m’a guidé par courriel.

• Rating of 5 out of 5.

  Pour la validation que mon compte était fonctionnel à 100%.

• Rating of 5 out of 5.

  Mon ambassadeur m’a aidé par texto sur l’application.

• Rating of 5 out of 5.

  Andy checked in with me multiple times and followed up on a minor software bug that Roulez Électrique is now fixing.

• Rating of 5 out of 5.

  Quick answers with good information. Very helpful

• Rating of 5 out of 5.

  He answered a question which I had.

• Rating of 5 out of 5.

  Very helpful, checked in many times to make sure things were going well

• Rating of 5 out of 5.

  Andy aided me in connecting and restoring access to my ocpp servers for my Autel Chargers. Timely in his responses and competent on the technical level in helping me to troubleshoot

• Rating of 5 out of 5.

  Resolved issues with my charger and roulez connectivity. Found and recommended solutions until the right fix worked. Responds quickly when I reach out.

• Rating of 5 out of 5.

  Answered all of my emails promptly.

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