Andy Wong

About

⚡🚗 A huge welcome to all new and prospective EV owners joining the group! I’ve been driving electric since 2018, and our home is now a full-EV household running on a Nissan LEAF and a Nissan Ariya. Before joining Club Roulez Électrique, I gained firsthand experience with various home charging rewards programs, giving me a solid understanding of how to get the maximum value out of home charging. My main focus as an ambassador is to support you with your home EV charger setups and keep you updated with the latest news on the Club Roulez Électrique program. Whether you need help selecting a charger, configuring smart Wi-Fi connectivity, troubleshooting an installation, or navigating program incentives, I’m here to guide you through the process. With my background in engineering and IT, years of hands-on EV ownership, and fluency in English and Cantonese (along with a good understanding of Mandarin), I look forward to helping you optimize your charging setup. As your ambassador, I am also happy to share an exclusive Promo Code for purchasing EV home chargers at the Roulez Électrique online store. Feel free to select me as your ambassador! Sincerely, Andy

Expertise

Green cards with a check mark are chargers this member owns.

Member comments

Comments left when evaluating this ambassador, with the score they gave, by members who agreed to have them published here under their initials.

• Rating of 5 out of 5.

  Par texto,il a répondu à mes questions et m’a informé des changements sur le réseau

• Rating of 5 out of 5.

  Provided a discount code got Autel which I used and assisted with the connecting to the Roulez OCPP server.

• Rating of 4 out of 5.

  I didn’t need any help at all just followed the instructions on the website

• Rating of 5 out of 5.

  His welcome message had all the info I needed

• Rating of 5 out of 5.

  J’ai reçu un courriel détaillé et je n’ai pas eu de problème à inscrire ma borne.

• Rating of 5 out of 5.

  I had a very positive overall experience. The ambassador was knowledgeable, patient, and took the time to clearly explain everything about setting up the account and the charging station. Everything went smoothly and I felt well supported throughout the process. Highly recommend!

• Rating of 5 out of 5.

  No issues so far, sent messages making it clear that they are available if required

• Rating of 5 out of 5.

  Seul besoin que j’ai eu concernait le fait d’obtenir un lien d’adhésion car je suis plutôt techno et je me suis connecté facilement au club. Il s’est rendu disponible au besoin pour du soutien en m’informant de sa disponibilité.

• Rating of 4 out of 5.

  I received a welcome message and some basic instructions with an invitation to reach out should it be needed. This was very prompt

• Rating of 5 out of 5.

  Quand je ne trouvais pas comment programmer mes heure de recharge il m’a montré comment faire

• Rating of 5 out of 5.

  Answered questions through the chat app in the Roulez account. Ambassador was quick to respond and clear as well.

• Rating of 4 out of 5.

  I was able to link my account and it worked. Got an email if I need any help.

• Rating of 5 out of 5.

  Send me helpful tips and setup guides

• Rating of 5 out of 5.

  Referred and guided me through the process promptly.

• Rating of 5 out of 5.

  He sent me a welcome email and then contacted me after a little while when he noticed that I did not hook up my charger. He offered help and when I had a couple questions he was quick to respond.

• Rating of 5 out of 5.

  Disponible immédiatement, informations préparées et bon communicateur!

• Rating of 5 out of 5.

  Have not had to reach out but he communicated regularly through the app providing various updates

• Rating of 5 out of 5.

  Andy was very helpful and available to assist when needed. He proactively reached out several times to offer assistance and was always available to support. I would highly recommend him to anyone looking for an ambassador.

• Rating of 5 out of 5.

  Il m’a contacter par texto pour être sur que tout était fonctionnel de mon coté !

• Rating of 5 out of 5.

  I didn’t need help but he reached out to offer assistance if needed.

• Rating of 5 out of 5.

  Il m’a répondu par la messagerie texto , il m’a aidé avec mon problème de borne qui ne démarrait pas bien 😌

• Rating of 5 out of 5.

  Offered to help if needed. I did not have any issues on my set up.

• Rating of 5 out of 5.

  He has tried to help but my app is still not working. Not counting my charging after March 2026

• Rating of 5 out of 5.

  Procédures très claires, je n’ai pas eu besoin d’assistance. Merci beaucoup!

• Rating of 5 out of 5.

  Il m'a contacté par Message. Il m'a aidé avec ma borne

• Rating of 5 out of 5.

  M’a demandé si j’avais besoin d’aide par message!

• Rating of 5 out of 5.

  Je n’ai pas eu besoin d’assistance de l’ambassadeur

• Rating of 5 out of 5.

  Très efficace, il répond à tous mes questions rapidement et avec un professionnalisme irréprochable

• Rating of 5 out of 5.

  Il a communiqué avec moi via l’application pour se présenter (je suis tombé sur son lien par hasard sur Reddit) puis m’a immédiatement proposé de l’aide pour m’accompagner. Il m’a aussi dit que je pouvais communiquer avec lui à tout moment si j’avais des questions. Bref, un service 5 étoiles.

• Rating of 5 out of 5.

  Je n'ai pas eu besoin d'aide, mais il a pris le temps de m'écrire et m'avertir par exemple lors d'une mise à jour qui pourrait faire en sorte de ne pas comptabilisé mes récompenses

• Rating of 5 out of 5.

  Bonne communication et rapide par message pour me permettre t’intégrer le club. Merci

• Rating of 5 out of 5.

  I didn’t need any help, I have no basis to rate him. He seems professional, communicative. Now I’m just filling up this text box to reach 35 characters

• Rating of 5 out of 5.

  Je n’ai pas eu besoin d’aide jusqu’à maintenant mais il m’a envoyé un message pour offrir son aide

• Rating of 5 out of 5.

  Excellent service, merci pour tout!

• Rating of 5 out of 5.

  Il est proactif ,il ma envoyer des explications sans len avoir demander ses assurer que ma borne etais belle et bien connecter

• Rating of 5 out of 5.

  Andy is awesome! He keeps us updated as to what's going on with the app and very knowledgeable of the program!

• Rating of 5 out of 5.

  Andy was very helpful throughout my sign-up experience. He made sure I received the invite and then provided me instructions on how to get my charger (Tesla) hooked up. All the while he was on the road somewhere. He has followed up numerous times to make sure I am getting all the benefits of this program. I would highly recommend Andy to anyone.

• Rating of 5 out of 5.

  Very helpful and informative with this program

• Rating of 5 out of 5.

  Par courriel, tout c’est tres bien passé. Andy a été très rapide a répondre a mes questions

• Rating of 5 out of 5.

  Andy sent me email with every detail to set up the charger and followed up to see if everything is working as expected. He is very helpful and earned five-star from me.

• Rating of 5 out of 5.

  Très facile de s’inscrire et très simple comme processus. Tout est clairement expliquer

• Rating of 5 out of 5.

  Il m’a aidé par courriel pour choisir et configurer ma borne

• Rating of 3 out of 5.

  He set up an English)unofficial Facebook site. Helps a little

• Rating of 5 out of 5.

  Sont liens etait facilement trouvable

• Rating of 5 out of 5.

  Poser question par le courrier de l’app et il m’a répondu par e-mail

• Rating of 5 out of 5.

  Answered my question about the OCPP server and my specific charger over message. Explained very well, and simple to understand.

• Rating of 5 out of 5.

  Non applicable. Réussi à métrer en place seul les réglages de ma borne.

• Rating of 5 out of 5.

  He provided objective opinion about all EV programs, and recommended this one which suite my need.

• Rating of 5 out of 5.

  Quick email when I joined showing me how to add my Tesla charger.

• Rating of 4 out of 5.

  Par Messenger pour s’inscrire mais je n’ai pas vraiment eu besoin de lui

• Rating of 5 out of 5.

  C’est très facile à installer donc je n’ai pas eu besoin d’aide pour le moment.

• Rating of 5 out of 5.

  Mon ambassadeur m’a guidé par courriel.

• Rating of 5 out of 5.

  Pour la validation que mon compte était fonctionnel à 100%.

• Rating of 5 out of 5.

  Mon ambassadeur m’a aidé par texto sur l’application.

• Rating of 5 out of 5.

  Andy checked in with me multiple times and followed up on a minor software bug that Roulez Électrique is now fixing.

• Rating of 5 out of 5.

  Ma permis d’accéder à l’application

• Rating of 5 out of 5.

  Quick answers with good information. Very helpful

• Rating of 5 out of 5.

  He answered a question which I had.

• Rating of 5 out of 5.

  Very helpful, checked in many times to make sure things were going well

• Rating of 5 out of 5.

  Andy aided me in connecting and restoring access to my ocpp servers for my Autel Chargers. Timely in his responses and competent on the technical level in helping me to troubleshoot

• Rating of 5 out of 5.

  Resolved issues with my charger and roulez connectivity. Found and recommended solutions until the right fix worked. Responds quickly when I reach out.

• Rating of 5 out of 5.

  Answered all of my emails promptly.